How to Improve Human Relations in Business？

Whatare the most important personal traits linking to success in business? Recentresearch indicates that human relations are very important in business. “Integrity”and “ability to get along with others” are by far the most importantsuccess-related characteristics while “inability to understand others” and“inability to work with others” two most common failings. Luckily, humanrelations skills can be learned, and practice helps to improve performance.

人最重要的個(gè)性與商業(yè)上的成功有什么關(guān)系？最近的研究表明，人與人之間的關(guān)系對(duì)商業(yè)是很重要的。“誠(chéng)信”和“與人相處的能力”是迄今為止成功最重要的相關(guān)特點(diǎn)，而“無(wú)法理解他人”和“不能與他人相處”是兩個(gè)最常見(jiàn)的弱點(diǎn)。幸運(yùn)的是，人際關(guān)系的技能是可以學(xué)習(xí)的而練習(xí)則是有助于提高行為表現(xiàn)。

Oneskill that is helpful in working with people is being able to observeaccurately. Most of time, we see events around us from a very personalviewpoint. Our observations are usually laced with assumptions and inferencesthat distort our ability to see what is happening. Practice in accurateobservation helps us to respond more appropriately to the people around us.

其中一個(gè)技巧是在工與人們相處時(shí)能夠如實(shí)觀察。大多數(shù)時(shí)候，我們是從一個(gè)非常個(gè)人的觀點(diǎn)來(lái)看到發(fā)生在我們周?chē)�的事情。我們看到的通常是參雜著假設(shè)和推論的，這會(huì)誤導(dǎo)我們看到正在發(fā)生的事情。練習(xí)準(zhǔn)確的觀測(cè)有助于我們更適當(dāng)?shù)幕貞?yīng)我們周?chē)�的人�?br />
Thesecond skill is listening. Listening to other is the most important skill wecan learn. We can learn to hear what the other people are saying withoutdefensiveness or judgmental attitudes. We can learn ways to respond, so thatother person knows that we have heard what he or she was trying to say.

第二個(gè)技巧是聆聽(tīng)。我們可以學(xué)到的最重要的技巧是傾聽(tīng)他人。我們可以聽(tīng)到其他人沒(méi)有防御或判斷性態(tài)度的說(shuō)法。我們可以學(xué)習(xí)如何回應(yīng)，這樣其他人就可以知道我們聽(tīng)到他或她想說(shuō)的是什么。

Thethird area for learning in human relations is assertiveness: expressing ourneeds, feelings and ideas clearly, but without stifling others or putting themdown. Many interpersonal problems arise from our inability to say what is onour minds in a proper way that people can accept.

在學(xué)習(xí)人際關(guān)系中的第三個(gè)點(diǎn)是過(guò)于自信：明確地表達(dá)我們的需要，情感和思想，但不用扼殺他人的想法或看低他們。許多人際問(wèn)題產(chǎn)生的原因在于我們無(wú)法用一個(gè)大家可以接受的正確方式來(lái)表達(dá)我們的想法。

Thefourth area related to our ability is to recognize the culturally conditionedvalues of people we work with, and to be able to take them into account.Especially when these values clash with our own, we need to be sensible to theimplications of this conflict for our work.

第四個(gè)與我們的能力相關(guān)的領(lǐng)域是承認(rèn)和我們相處的人的文化制約價(jià)值觀，并能夠?yàn)樗麄冎�想。特別是當(dāng)這些價(jià)值觀與我們自己的有沖突的時(shí)候，我們要理智地對(duì)待這個(gè)工作上的沖突。